Customer Satisfaction Survey

Solicitation # 697DCK-26-R-00265

1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________

Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal
on the Federal Aviation Administration solicitation named above.

Signature of the Customer_________________________________ Date________________________

Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be
accepted.

Customer Satisfaction Survey

Solicitation # 697DCK-26-R-00265

1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done
in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

3. How would you rate the problem solving capabilities and follow-up of this contractor’s
Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:
4. Please rate your current level of satisfaction with the overall service performance of this
contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be
accepted.